Return Policy

Refunds

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund.

To be eligible for a refund you’ll need to provide a valid claim & proof of said claim. You'll also need the receipt or proof of purchase.

List of valid claims:

Item never arrived
Item arrived broken
Item arrived defective
Item not delivered after 40 days

You can request to edit your order within 24 hours after order placement. (or before it is shipped)

You can request to cancel your order within 24 hours after order placement.

We CANNOT cancel orders after they are processed* We have a 14-day refund window after package arrival, valid refund claims are listed above.

To start a refund, you can contact us at info@henrysinteriors.ca If your refund is accepted, we’ll send you your money back within 24 hours (Time varies based on bank).

You can always contact us with any refund questions at info@henrysinteriors.ca.

Returns

We accept returns of all products within 7 days of your product(s) being delivered.

Some things to know:

The customer is responsible for all return shipping costs
If your product(s) are defective/broken, do not return. Refer to the Refund section above

Return your item(s) by mail within 7 days of receiving your order. Carefully pack up the item(s) and purchase a return label from the shipping carrier of your choice. Once we've received the item back and inspected the pieces to ensure the condition has not been compromised, we'll process a refund to the original payment method. Please note that sale items, gift cards, special orders, and shipping/handling fees are final sale and non-refundable.

To start a return, you can contact us at info@henrysinteriors.ca. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@henrysinteriors.ca.

Damages and issues

We do our best to package your order up to ensure a safe delivery, but sometimes accidents happen. Please send us an image of the defective item to info@henrysinteriors.ca to start a claim process for the item(s). Either a replacement or refund will be issued depending on the case. Please note, all damages must be emailed within 7 days of the parcels delivered date to be covered.